Resource Access: Tips, Options and using OpenAthens

BCM users at TCH and other hospitals sometimes have problems with access:

BCM staff working at TCH or the VA have two main options if they aren’t able to access library resources:

1. Use Cisco AnyConnect to VPN into Baylor’s network and select the profile name ERC (which stands for Educational Resource Center) that they have setup to explicitly allow library resources
2. Connect to the Citrix mainframe at https://myapps.bcm.edu

If they’re still unable to access any of the resources, they should call the BCM helpdesk at 713-798-8737 or open a support ticket through https://it.bcm.edu